Help & Support
Our mission at Tutum Home is to provide you and your family the best smart security and smart home solution to help you lead a safer, secure , smarter and modern lifestyle.
We take great pride in our installation team members who go through a rigorous selection, training and certification process before they attend customer visits. All of our installation team members are Security Screened to BS 7858 standards and every team member carries a company identity card with their name, id number, photograph, office address and phone number as well as their disclosure number issued by the UK governments Disclosure and Barring Service (DBS).These cards are fully PD6662, SIA and ACPO compliant. We encourage you to verify the credentials of our staff by calling the NSSA number on the back of the card. NSSA will cross reference the details held on their database against those on the Photo ID Card and confirm that they are indeed fully registered or otherwise. It is the most secure and rigorous checking system in the UK.
If you order online one of our security advisers will call you prior to the installation to understand the type of property to be protected and advise you on any additional security devices that might be needed for optimal protection. You may purchase such additional devices which will be delivered along with the original order. A Solution Design Proposal will be prepared based on the information you have provided and sent by email.
You will then receive an alarm receiving centre connection form via email for Keyholder information to record your instructions on how we should deal with different types of alarms in your property. We are able to provide a high degree of customisation to suit your requirements to call Emergency Services first and then Keyholders or vice versa to minimise false alarms.Once we have all the information that we need from you your account will be setup ready for the installation date.
On the day
On the Installation date the engineer will do a physical survey and risk assessment of the property and if necessary make recommendations to add or remove devices. For any equipment that may not be required, we will arrange for the equipment to be picked up and returned to Tutumhome. On receipt of the equipment we will process a full refund according to our Returns policy. If additional devices are recommended and you agree to the recommendations then the devices will be installed on the day if the engineer has stock available and you are required to pay for the devices on the day by calling customer services. If the engineer does not have stock then you are required to purchase the equipment online and book an installation date for the same. If you do not accept the recommendations, the solution design proposal will be updated for your acceptance.
Our Security Engineer will carry out all necessary tests such as GSM signal strength, RF signal , WiFi coverage and broadband speed tests and proceed to installation of the devices for maximum coverage and protection. Full connectivity tests with the alarm receiving centre will be carried out to confirm signal transmission.
The Security Engineer will then provide you with training on the operation of the system , the use of the app and the website.
Once you are completely satisfied with the installation you will be requested to sign our Customer Acceptance Form.